Feedback Culture Series: Giving Feedback that Builds Trust

An environment of truth and trust is a critical element of high-performing teams. By incorporating reinforcing feedback into your culture, you’ve already laid the foundation for team members to feel safe and know that everyone has one another’s best interest in mind.

A Heart for Hospitality: How a Hospitality Mindset Creates Better Solutions

We define hospitality as a welcoming approach to service that is motivated by compassion, generosity, and a desire to help others.

Beyond the Buzzword: Wellness as a Culture Catalyst

Employee wellness programs have often been touted as a powerful tool to improve employee health, productivity, and absenteeism while generating savings on healthcare costs. While companies may view this as just another box to check, when a program is prioritized and well-designed, it can become a catalyst for a thriving workplace culture and stronger performance.

The Art of Consulting: You May Not Always Get What You Ask For

Sometimes clients come to us with a solution already in mind: a training program, a job aid, an internal marketing effort. But we often find what they really need is something else: a new strategy, an evolved process, more focus on culture.

Virtual Solutions: How to Do Them Right.

For many organizations, the virtual space is new territory. As experts in learning, meetings, and events—both live and virtual—we’ve compiled answers to some common questions from clients about ways to best leverage virtual solutions.

What We’re Learning

Learning is a huge part of our DNA. We asked our Thinkers what they’ve been learning about lately and have gathered some highlights to share!

Virtual Learning in the New Normal – Activities That Meet Your Objectives

In this second installment in our Virtual Learning series, we’re building off of a foundation of strong objectives and audience insights, and discussing how to identify learning activities to meet those objectives.

Feedback Culture Series: The Magic of Reinforcing Feedback

Giving feedback to your team members doesn’t have to be scary. In this kick-off to a new series around feedback culture, we talk about how giving reinforcing feedback is vital for successful teams.

Reopening? Put the Customer Experience First

So what does focusing on the customer experience during a pandemic look like? It means returning to what we know works—back to the basics.

Vulnerability Spurs Innovation

Being vulnerable might be the key to tapping into the center of your creativity and uncovering new ideas. Embracing vulnerability enables you to dig deep and uncover truly original thinking.