Q&A with Think Up Senior Consultant Jody Blencowe
In this Q&A, we sit down with Jody Blencowe, Senior Consultant at Think Up, who leads the company’s Employee and Customer Experience Communities of Practice. A Community of Practice (COP) at Think Up is how we organize internal teams to create centers of excellence in core areas of expertise across levels, disciplines, and client teams. […]
The Heart of Customer Experience: How Organizational Culture Drives Success
At Think Up, we’ve discovered that the most successful market leaders share a key insight: organizational culture and customer experience are not just important initiatives; they are integrated and essential components to growth and success. That’s because the values, beliefs, and behaviors that define a company’s culture directly influence how employees engage with customers, shaping […]
Beyond the Numbers: The Comprehensive Value of Culture
Culture shapes an organization’s identity, affecting how employees connect with their work, colleagues, and the company’s mission. A healthy organizational culture offers benefits such as increased productivity, innovation, and profitability. However, while cultural initiatives designed exclusively for financial outcomes might yield short-term gains, they often fail to foster lasting engagement and loyalty. When companies start […]
Crafting Culture: How Storytelling Shapes Organizational Identity
Have you ever wondered how a single story can shape an entire organization’s culture? When we think about how storytelling can truly transform a company’s culture and elevate its impact, the iconic Nordstrom customer service story comes to mind. It goes like this: A customer walked into a Nordstrom store with a set of tires […]
Think Up Receives the 2024 Outstanding Business Award for DEI by Furman Riley Institute and Greenville Chamber
GREENVILLE, SC (November 11, 2024) – Think Up Consulting (Think Up) has been awarded the 2024 Outstanding Business Award by the Furman Riley Institute and the Greenville Chamber. This recognition is part of the Upstate Diversity Leadership Awards program, which celebrates the contributions of exceptional organizations and individuals dedicated to fostering diversity, equity, and inclusion […]
Think Up Consulting Named to the 2024 Inc. 5000 list of America’s Fastest-Growing Private Companies
GREENVILLE, SC (August 13, 2024) – Think Up Consulting (Think Up) has been named to the 2024 Inc. 5000 list of America’s Fastest-Growing Private Companies. The prestigious ranking provides a data-driven look at the most successful companies within the economy’s most dynamic segment—its independent, entrepreneurial businesses. Microsoft, Meta, Chobani, Under Armour, Timberland, Oracle, Patagonia, and […]
Win from Within: Inspire Growth with Mindset, Moments, and Momentum
The world’s leading brands understand that an exceptional customer experience can be one of the most critical differentiators on the path to market leadership. They know that great brands begin within the organization and thrive on three essential elements: Mindset, Moments, and Momentum. Embedding these elements into the organizational culture creates a powerful, cohesive customer […]
Humanity at the Heart of Change: Reinforcing Your Brand Promise Amid Organizational Shifts
High-performing businesses understand that change isn’t merely inevitable; it’s essential for maintaining market leadership and fostering growth. Whether it involves implementing a new process or unveiling a transformative strategy, product, or service, one often overlooked aspect is the critical role employees play in driving successful change while upholding the brand’s promise. As organizations navigate these […]
Navigating the Dip of Doom: Overcoming Challenges in Leading Change
Within every organization, change is inevitable. While change can provide opportunity and innovation, it can also be challenging and met with resistance, uncertainties, and unforeseen obstacles. Every change involves a journey from current state to a future vision, during which we are often faced with a Dip of Doom. Thoughtful strategies can support leaders in […]
Unlocking the Potential: Is an Immersive Approach Right for Your Event?
In today’s competitive business landscape, companies are constantly seeking innovative ways to engage their audiences through live experiences. Events can be a powerful and effective tool for fostering a brand’s culture and making lasting impressions. Recently, Immersive Zones have surged in popularity as a tool to captivate audiences through the convergence of technology and interactive […]