From Knowledge to Action: Designing Learning that Sticks
Most organizations don’t struggle with a lack of knowledge – they struggle with making that knowledge stick. We’ve all seen it: a training program full of great content, employees nodding along, maybe even scoring well on the end-of-session quiz—and yet, weeks later, daily routines haven’t changed. The information is there, but the behavior is the […]
3 Learning Questions to Ask at the Start of Any Change
Change is one of the most powerful learning experiences an organization can go through. Instead of just thinking about managing the transition, it helps to look at it as an opportunity to expand knowledge, develop new skills, and grow capacity. A helpful framework for this is the Head-Heart-Hands model, which connects intellectual clarity (Head), emotional […]
How to Plan for A Future You Can’t Predict
If the past few years have taught us anything, it’s that nothing is guaranteed. Will our teams stay the same? Will our work shift? Will the tools we rely on still make sense? There’s no crystal ball, but leaders still have to guide their teams forward—even when the road ahead is uncertain. Planning isn’t about […]
Q&A with Think Up Senior Consultant Jody Blencowe
In this Q&A, we sit down with Jody Blencowe, Senior Consultant at Think Up, who leads the company’s Employee and Customer Experience Communities of Practice. A Community of Practice (COP) at Think Up is how we organize internal teams to create centers of excellence in core areas of expertise across levels, disciplines, and client teams. […]
The Heart of Customer Experience: How Organizational Culture Drives Success
At Think Up, we’ve discovered that the most successful market leaders share a key insight: organizational culture and customer experience are not just important initiatives; they are integrated and essential components to growth and success. That’s because the values, beliefs, and behaviors that define a company’s culture directly influence how employees engage with customers, shaping […]
Beyond the Numbers: The Comprehensive Value of Culture
Culture shapes an organization’s identity, affecting how employees connect with their work, colleagues, and the company’s mission. A healthy organizational culture offers benefits such as increased productivity, innovation, and profitability. However, while cultural initiatives designed exclusively for financial outcomes might yield short-term gains, they often fail to foster lasting engagement and loyalty. When companies start […]
Crafting Culture: How Storytelling Shapes Organizational Identity
Have you ever wondered how a single story can shape an entire organization’s culture? When we think about how storytelling can truly transform a company’s culture and elevate its impact, the iconic Nordstrom customer service story comes to mind. It goes like this: A customer walked into a Nordstrom store with a set of tires […]
Think Up Receives the 2024 Outstanding Business Award for DEI by Furman Riley Institute and Greenville Chamber
GREENVILLE, SC (November 11, 2024) – Think Up Consulting (Think Up) has been awarded the 2024 Outstanding Business Award by the Furman Riley Institute and the Greenville Chamber. This recognition is part of the Upstate Diversity Leadership Awards program, which celebrates the contributions of exceptional organizations and individuals dedicated to fostering diversity, equity, and inclusion […]
Think Up Consulting Named to the 2024 Inc. 5000 list of America’s Fastest-Growing Private Companies
GREENVILLE, SC (August 13, 2024) – Think Up Consulting (Think Up) has been named to the 2024 Inc. 5000 list of America’s Fastest-Growing Private Companies. The prestigious ranking provides a data-driven look at the most successful companies within the economy’s most dynamic segment—its independent, entrepreneurial businesses. Microsoft, Meta, Chobani, Under Armour, Timberland, Oracle, Patagonia, and […]
Win from Within: Inspire Growth with Mindset, Moments, and Momentum
The world’s leading brands understand that an exceptional customer experience can be one of the most critical differentiators on the path to market leadership. They know that great brands begin within the organization and thrive on three essential elements: Mindset, Moments, and Momentum. Embedding these elements into the organizational culture creates a powerful, cohesive customer […]