From the Inside Out: How Employee Experience Drives Exceptional Customer Experiences

Recently, I’ve been reflecting on Think Up’s last 20 years and how we have grown and evolved as an organization. I am filled with gratitude for the opportunities Think Up has had to work with some of the world’s leading brands – brands that are known for their ability to capture the hearts and minds […]

The Art of Consulting: You May Not Always Get What You Ask For

Sometimes clients come to us with a solution already in mind: a training program, a job aid, an internal marketing effort. But we often find what they really need is something else: a new strategy, an evolved process, more focus on culture.