Exploring Unconscious Bias in Change Management

Our projects almost always involve change management. We generally understand why people resist change and how we can help them work through it. Recently, we’ve had some discussion about unconscious bias, something not always addressed in change management teachings. Unconscious bias is a term used to describe a mindset or a common way of thinking […]

The Unique Benefits of Facilitator-Led Training & eLearning

An important decision in designing training is choosing the best way to deliver it: a facilitated session, job shadowing and observation, an eLearning course, learning in the flow of work, a self-study, a peer forum—the possibilities are almost endless.

The Art of Consulting: You May Not Always Get What You Ask For

Sometimes clients come to us with a solution already in mind: a training program, a job aid, an internal marketing effort. But we often find what they really need is something else: a new strategy, an evolved process, more focus on culture.