Q&A with Think Up Senior Consultant Jody Blencowe
In this Q&A, we sit down with Jody Blencowe, Senior Consultant at Think Up, who leads the company’s Employee and Customer Experience Communities of Practice. A Community of Practice (COP) at Think Up is how we organize internal teams to create centers of excellence in core areas of expertise across levels, disciplines, and client teams. […]
The Heart of Customer Experience: How Organizational Culture Drives Success
At Think Up, we’ve discovered that the most successful market leaders share a key insight: organizational culture and customer experience are not just important initiatives; they are integrated and essential components to growth and success. That’s because the values, beliefs, and behaviors that define a company’s culture directly influence how employees engage with customers, shaping […]
Beyond the Numbers: The Comprehensive Value of Culture
Culture shapes an organization’s identity, affecting how employees connect with their work, colleagues, and the company’s mission. A healthy organizational culture offers benefits such as increased productivity, innovation, and profitability. However, while cultural initiatives designed exclusively for financial outcomes might yield short-term gains, they often fail to foster lasting engagement and loyalty. When companies start […]
Crafting Culture: How Storytelling Shapes Organizational Identity
Have you ever wondered how a single story can shape an entire organization’s culture? When we think about how storytelling can truly transform a company’s culture and elevate its impact, the iconic Nordstrom customer service story comes to mind. It goes like this: A customer walked into a Nordstrom store with a set of tires […]
Feedback Culture Series: Receiving Feedback
While we all know giving feedback to someone else can be a challenge, many of us could also use some guidance on how to receive it, too. We’ve boiled it down to three key things.
The Power of People (Why We Value Culture Part 3)
We’re wrapping up our Why We Value Culture series with the final building block of a strong culture: people who believe in, own, and live the company’s values.
Feedback Culture Series: Giving Feedback that Builds Trust
An environment of truth and trust is a critical element of high-performing teams. By incorporating reinforcing feedback into your culture, you’ve already laid the foundation for team members to feel safe and know that everyone has one another’s best interest in mind.
Beyond the Buzzword: Wellness as a Culture Catalyst
Employee wellness programs have often been touted as a powerful tool to improve employee health, productivity, and absenteeism while generating savings on healthcare costs. While companies may view this as just another box to check, when a program is prioritized and well-designed, it can become a catalyst for a thriving workplace culture and stronger performance.
Feedback Culture Series: The Magic of Reinforcing Feedback
Giving feedback to your team members doesn’t have to be scary. In this kick-off to a new series around feedback culture, we talk about how giving reinforcing feedback is vital for successful teams.
Motivating Behaviors (Why We Value Culture Part 2)
So, your company has a solid foundation of clearly defined values. How do you turn that into a strong culture?