Q&A with Think Up Senior Consultant Jody Blencowe

In this Q&A, we sit down with Jody Blencowe, Senior Consultant at Think Up, who leads the company’s Employee and Customer Experience Communities of Practice. A Community of Practice (COP) at Think Up is how we organize internal teams to create centers of excellence in core areas of expertise across levels, disciplines, and client teams. […]

The Heart of Customer Experience:  How Organizational Culture Drives Success

At Think Up, we’ve discovered that the most successful market leaders share a key insight: organizational culture and customer experience are not just important initiatives; they are integrated and essential components to growth and success. That’s because the values, beliefs, and behaviors that define a company’s culture directly influence how employees engage with customers, shaping […]

Beyond the Numbers: The Comprehensive Value of Culture

Culture shapes an organization’s identity, affecting how employees connect with their work, colleagues, and the company’s mission. A healthy organizational culture offers benefits such as increased productivity, innovation, and profitability. However, while cultural initiatives designed exclusively for financial outcomes might yield short-term gains, they often fail to foster lasting engagement and loyalty. When companies start […]

Crafting Culture: How Storytelling Shapes Organizational Identity

Have you ever wondered how a single story can shape an entire organization’s culture? When we think about how storytelling can truly transform a company’s culture and elevate its impact, the iconic Nordstrom customer service story comes to mind. It goes like this: A customer walked into a Nordstrom store with a set of tires […]

Think Up Enhances Teamwork & Safety with Microsoft Teams

Our transition to Microsoft Teams last year has helped our team of Thinkers smoothly shift to an all-remote workforce as we keep pace with work amid a pandemic. Thanks to the platform, we can easily communicate, actively collaborate, and keep our culture thriving, all at a safe distance.